How can we help?

1. Go to Get started and enter your business name, the kind of business, your name, email and a password.
2. We email you a confirmation link. Open it within 48 hours.
3. That's it: you land in your admin, where you add your items, hours and payment details.

Your website stays off until you choose a web address, so you can set things up first.

Pick the one closest to what you do. It decides the wording on your website (a Menu for a café, Services for a salon, a Shop for a store), your starter design, and whether customers pay online or ask for a booking or a quote.

You can change it any time in Settings › Business › Business profile. Changing it never rewrites a website you've already designed.

Look in your spam, junk or promotions folder for an email from Cauvie. The link works for 48 hours.

Still nothing? Write to us with the email you signed up with and we'll sort it out.

Today's sales at a glance: net sales, transactions, average sale, tips and refunds, compared with the day before. Use the menu on the left for items, orders, customers, reports and settings.

Open Settings › Business › Website › Web address & domain, type the address you'd like and check it's free. Your site goes live at yourname.cauvie.store.

Yes. In Web address & domain choose Change, type the new address and check it's available. The old address stops working once you move, so update any links you've shared.

1. Open Web address & domain and add your domain under Custom domain.
2. We show you one DNS record. Add it where you bought the domain (GoDaddy, Namecheap, Google Domains and so on).
3. Come back and press Check now. It usually goes live within an hour; DNS changes can take up to a day.

Go to Settings › Business › Website › Design & sections. The tabs across the top are your pages. Pick a style and colours on Site, add and reorder sections on each page, and watch the preview on the right. Nothing changes for customers until you press Save and publish.

Want a fresh start? Start from a design for your business loads a ready-made design you can still discard.

Yes. On the Site tab of Design & sections, use Page names. Your new names show in the menu bar, the footer and the browser tab. Leave a name empty to go back to the default for your kind of business.

Your website already tells Google your name, address, phone and opening hours. To fine-tune it, open the Site tab of Design & sections and fill in Search & sharing: the title and description people see in results and when your link is shared.

For faster listing, add your address in Google Search Console and submit /sitemap.xml. A Google Business Profile helps most for "near me" searches.

The subscribe box above your website's footer collects emails. Change its heading, button and colours, or switch it off, in Subscribe box on the Site tab. Everyone who joins is listed in Customers › Email subscribers.

Open Settings › Payments › Payment methods & payouts and connect Stripe. It takes a few minutes and asks for your bank details. Until it's connected, online checkout and Take a payment stay off.

Card payments go into your own Stripe account and Stripe sends them to your bank, usually a couple of business days after each sale. On Payment methods & payouts, the Payouts tab shows your balance, what's on its way and every past payout, and lets you change the schedule or ask for an instant payout.

Stripe's processing fee (a small percentage plus a few cents) and 5¢ for Cauvie. Both come out before the money reaches your bank, so you never get a separate bill. If you refund a payment in full, Cauvie's 5¢ is refunded too.

Open the order under Orders & payments › All orders and choose Refund. You can refund all of it or part of it, and the money goes back to the customer's card.

Set it in Settings › Notifications. If you have several locations, each one can email different people, and you can switch a location's emails off.

Yes. In Settings › Hours & ordering you can pause online ordering for one location or all of them, with a short message for customers, and turn it back on when you're ready.

Tips, pickup times and delivery are in Settings › Tips, pickup & delivery. Sales tax rates are in Settings › Sales taxes, and extra fees in Service charges.

Switch it on in Settings › Receipts. Customers who give their email get a receipt listing what they bought and what they paid.

Open Items. Add a category, then add items with a price, description and photo. Options like sizes and extras can be added to any item.

In Items, mark it sold out. With several locations you can mark it sold out at just one of them. It comes back when you switch it on again.

Yes, under Settings › Coupons & gift cards. Customers enter the code at checkout.

Go to Settings › Account Settings › Team and invite people by email as a Manager or Staff.

• Managers run the day to day: items, orders, website and most settings.
• Staff take payments and handle orders.
• Only the owner can manage the team, payouts and sign-in security.

On the sign-in page, choose Forgot password? and we'll email you a link to set a new one.

To keep your business safe, the admin signs you out after a while without activity. Just sign in again; nothing you saved is lost.

In Settings › Account Settings › Sign in & security. After your password you'll also enter a code, so a stolen password alone can't get in.